Shipping policy

Soft Living | Shipping Policy

We Currently Only Ship to Canada and the USA.

Order Processing: All orders are processed within 1–3 business days.

Handling Time: 1–3 business days
Transit Time: 5–12 business days
Estimated Delivery Time: 6–15 business days

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates: We offer free standard shipping on eligible orders over $100 delivered within Canada and the United States. Eligibility is calculated before taxes and after discounts. Any applicable shipping charge will be displayed before checkout is completed.

Fragile Item Handling: Due to the premium nature of our home goods, every order is shipped in specialized, high-impact protective packaging. We take every precaution to ensure your purchase arrives safe and ready for your home.

Damages & Issues If your item arrives damaged or broken during transit, please contact us immediately at info@shopsoftliving.com with your order number and a photo of the item and packaging. We will prioritize a replacement for you at no additional cost.

Store Email: info@shopsoftliving.com

Store Phone: +1(905)337-5935

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.